Required but not required invisible and therefore impossible CAPTCHA

Seriously? Are you fucking serious? 

I want to contact your company for a quote, but you force me to enter a CAPTCHA to submit the form. But the fucking CAPTCHA image isn’t loading! 

Oh wait, it’s not a required field. Ok, great I’ll just skip that. NOPE! DENIED! It actually is required, even though the handy but ugly required field asterisk isn’t shown next to it.

Well, off I go to a competitor. Well done team. Jesus.

Common UX shittiness on restaurant websites

When I visit a restaurant website, what’s the one thing I need to see to decide if I’m going to eat there? The menu, of course. 

Why though, oh shitty restaurant website developers, do you have to make me download a PDF? PDFs are the devil’s filetype. If you’re trying to attract hellish demons as your primary client base, feel free.

If you do give me a menu online, as you should, what else do you think I want to know? The prices, of course. 

Your ‘fusili con pomodoro’ isn’t some high-class, molecular gastronomic innovation. It’s twisty pasta with tomato sauce. Call it a silly name if you like, but I’ll be the judge of whether it’s good or not. Don’t pretend it’s classy by hiding the prices, or I simply won’t turn up. Or I will, but I’ll only be there to order ‘fusili con pomodoro’, seek out the manager and then throw it in his face.

And the worst thing you can do on a restaurant site? NOT SHOW ME ANY FUCKING MENU AT ALL!

Don’t force me make a phone call… I decided to look at your website for a reason. If I like what I see I’m going to pay you shit loads of money for twirly pasta with tomato sauce, so help me out here…

Shit restaurant websites at the shard:
www.oblixrestaurant.com
www.aquashard.co.uk

I AM CLICKING THE FUCKING ARROWS!

This site looks pretty decent. Great visual design, and the app looks really cool so i want to sign up and try it out. 

Headline, cool. Description, cool. ‘Use the arrows to navigate’, ok… *Click*.

Click the arrows, they said

Wat?

*Click*… *clickclickclick*

WTF LATTE, I AM CLICKING THE FUCKING ARROWS!

Ooooh you mean that big one that i didn’t see at all? Fine, i’ll click that then I can sign up…*click*.

5 pages before a call to action

 no? *click* really? *click* REALLY!? *click*

Jeeze, 5 pages before I can sign up? You’re lucky you looked so awesome, Latte…

Welcome to Bad UX Blog

I’m Toby Vacher, Head of Product and UX designer for enthuse.me and founder of Twist Cocktails (givemeatwist.com). 

I’ve been working in startups on improving their UX for over 3 years, and have a background of 6 years of studying Psychology and making websites in my free time.

I started this blog as a place to keep track of the bad UX I come across online, partly for my own research, partly to help anyone else working in similar areas and lastly to have a laugh at people doing things badly. Which, let’s face it, it ALWAYS fun.

Take all posts as exaggerated, over-dramatic and often tongue-in-cheek, and if you find your website on here, I’m sorry… but mainly for your users.